Refund Policy

Refund Policy

Last Updated: November 17, 2024

Our Commitment to Quality

At Mance Plating Co, we are committed to providing the highest quality metal finishing services. We stand behind our work and strive to ensure complete customer satisfaction. This refund policy outlines our procedures for handling refunds, returns, and cancellations.

Quality Commitment

We are committed to quality on our workmanship for all services performed. If you are not completely satisfied with the quality of our work, please contact us within 7 days of delivery to discuss resolution options.

Refund Eligibility

Defective Work: If our work does not meet the agreed-upon specifications or industry standards, we will work with you to correct the issue. This may include reprocessing, repair, or in some cases, a partial or full refund.

Service Not Performed: If we are unable to perform the requested service due to technical limitations, material incompatibility, or other valid reasons, a full refund will be provided for any payments made.

Customer Error: Refunds are not provided for issues caused by incorrect customer specifications, improper material preparation, or customer-provided materials that are unsuitable for the requested process.

Non-Refundable Situations

We cannot provide refunds in the following circumstances:

• Customer dissatisfaction with results that meet agreed specifications
• Issues caused by improper handling or storage after delivery
• Materials that were not suitable for the requested process due to incorrect customer specifications
• Changes of mind after work has been completed
• Normal variations in finishing processes that do not affect functionality
• Damage occurring after work has been completed and delivered

Cancellation Policy

Before Work Begins: Orders can be canceled without charge before any work has begun. Simply contact us to cancel your order.

After Work Begins: If you cancel an order after work has begun, you may be responsible for costs incurred including materials, labor, and setup fees. The exact amount will be determined on a case-by-case basis.

Custom Work: Custom orders that require special materials, tooling, or setup may require non-refundable deposits and are generally not eligible for cancellation once work has begun.

Return Process

Notification: To initiate a refund request, you must notify us in writing within 7 days of receiving your finished work. Please include details about the issue and any supporting documentation.

Inspection: We may require you to return the work for inspection to determine the nature of the problem and the appropriate resolution.

Resolution: After inspection, we will propose a resolution which may include reprocessing, repair, or refund. Our decision will be based on the specific circumstances and our warranty terms.

Refund Methods

Original Payment Method: Refunds will be processed using the same payment method used for the original transaction whenever possible.

Processing Time: Refunds typically take 5-10 business days to process, depending on the payment method and financial institution policies.

Partial Refunds: In some cases, we may offer partial refunds for work that partially meets specifications or for issues that can be corrected with additional processing.

Expedited and Rush Orders

Rush Order Fees: Fees for expedited processing are generally non-refundable as they cover additional labor and resource costs incurred to meet accelerated timelines.

Schedule Changes: If we are unable to meet a quoted rush timeline due to circumstances beyond our control, rush fees may be partially refunded on a case-by-case basis.

Material and Supply Issues

Material Defects: If customer-supplied materials have defects that affect the finishing process, additional charges may apply for extra processing time or materials. Refunds will not be provided for issues caused by material defects.

Material Shortages: In the event of material shortages or supply chain issues, we will work with you to find alternative solutions or provide appropriate credits/refunds.

Force Majeure

We are not responsible for delays or failures to perform services caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, labor disputes, government actions, or material shortages. In such cases, we will work with customers to reschedule or provide appropriate credits when possible.

Dispute Resolution

Good Faith Negotiation: We are committed to resolving disputes in good faith through direct negotiation and communication.

Mediation: If direct negotiation is unsuccessful, we may suggest mediation through a neutral third party to resolve the dispute.

Legal Action: Any legal action arising from refund disputes must be filed in the courts of Pennsylvania, and the parties consent to jurisdiction in Washington County, Pennsylvania.

Customer Responsibilities

Accurate Information: Customers are responsible for providing accurate material specifications, dimensions, and requirements. Inaccurate information may result in additional charges or inability to provide refunds.

Proper Handling: Customers must properly handle and store finished work according to our instructions. Damage due to improper handling will not be eligible for refunds.

Timely Notification: Customers must report any issues within the specified timeframes. Late notifications may result in denial of refund requests.

Communication

Clear Specifications: We encourage clear communication of specifications and requirements before work begins to minimize the risk of dissatisfaction.

Progress Updates: For large or complex orders, we provide progress updates to ensure customer satisfaction throughout the process.

Questions Welcome: We encourage customers to ask questions and seek clarification throughout the process to ensure expectations are aligned.

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective upon posting to our website or upon written notice to customers. We encourage you to review this policy periodically.

Contact Information

If you have questions about this refund policy or need to initiate a refund request, please contact us:

Alternative Dispute Resolution

We are committed to fair and reasonable resolution of all customer concerns. If you are not satisfied with our proposed resolution, you may contact:

• Your state or local consumer protection agency
• The Better Business Bureau (BBB)
• Small claims court for disputes under the applicable limit